Frequently Asked Questions
Currently we accept Direct EFT / Ozow Payments that supports all the major South African Banks. With Ozow your order is instantly processed, no need to manually enter recipient details or send proof of payment (POP) after you have had made a payment.
When making a payment via Ozow, please note that normal clearance periods apply when making a payment to our FNB account. Please allow 24 to 48 hours if you are banking with another bank other than FNB.
For more information on Ozow visit https://ozow.com/
We also accept payments via Mobicred of up to R 34 999. Please see “Can I buy on credit?” for more info.
We offer our clients the chance to buy their favorite products on credit via Mobicred. With Mobicred you’ll be able to make a purchase to the total value of R 34 999. In order to “Buy now, Pay later“, you’ll first need to have an existing Mobicred account or you can Apply Now.
When proceeding to make your payment, select “Mobicred via PayFast“, and use your login credentials to finalize your payment.
The quicker you make a payment, the quicker we are able to process your order. Should no payment be made within 2 working days or 24 hours of placing your order, we will deem your order as cancelled. We will however contact you in regards to your payment before cancelling to avoid disappointment.
Account Name: GigSmart (Pty) Ltd
Account Number: 62716473559
Account Type: Cheque Account
Branch Code: 250655
*Payment confirmations (POP) can be mailed to email@example.com
We only accept cash (COD), credit/debit card payments in the Bloemfontein area at the moment.
No. We allow for both account holders and guests to purchase from our site. However, creating an account will allow you to keep track of your orders from your profile and saves your shipping details for a quicker checkout experience the next time you order.
Creating an account also gives you access to your saved wishlist as well as your downloads.
We recommend that you register so that you can receive product updates, discounts and stay in the loop with our amazing sales.
Stock availability is not guaranteed. Should you purchase something on our site that sells out before we are able to reserve it from our suppliers, we will contact you to either find a suitable alternative or refund your purchase.
You most certainly can. We offer an online platform and easy payment system in order to buy gift vouchers.
Click Here, to buy one now.
*Digital gift vouchers can be redeemed online or via direct purchase.
Since little to no stock are held on our premises, please allow 2 – 5 business days for your order to be delivered. Should a item accidentally be out of stock or delayed we will communicate this through to you directly.
On per-ordered/back ordered items we are at the mercy of having the distributor firstly stock the item. Please keep in mind that delays might happen on pre-ordered/back ordered items, but this will be communicated through to you so that you are kept in the loop.
As with all delivery services there is the possibility of delays, should this occur we will endeavour to let you know of the delay as soon as possible.
Our courier cost is R149 nationwide, however there may be exceptions to this should your items be extremely large or your delivery address is in an extremely remote area such as a farm. Other areas that classify for surcharges include but are not limited to, townships, embassies or consulates. Should there be extra charges that need to be added we will contact you and advise the costs involved.
Door-to-Door Shipping via The Courier Guy
We use The Courier Guy for all our shipping fulfillment. All orders are delivered directly to your door. Our courier does not deliver to any PO Boxes or remote locations such as farms or mines.
All orders can be tracked by using your waybill number which will be sent via email and/or sms. Please visit https://thecourierguy.pperfect.com/ to start tracking your order.
If you are not satisfied with your purchase, it can be returned within seven(7) days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all original packaging and any other materials that were part of the original purchase.
You will be required to pay for the return courier fees should the product be unopened.
Should the product be opened or used in any way, a 25% handling fee will be levied.
Should the item be in such a poor quality that it is deemed unfit for resale, GigSmart (PTY) LTD reserves the right to withhold refunding the order and returning the product to you will be at your own cost.
Products older than 7 days of receipt are not eligible for return.
Please ensure that all items that were included in the product should it be opened are returned such as instruction manuals, accessories etc. Should these be missing GigSmart (PTY) LTD reserves the right to charge additional levies or refuse refunding the product altogether.
Please note that all risk falls to the customer during couriering of return products and GigSmart (PTY) LTD will not be held liable or responsible for damage in transit in any way.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to GigSmart, but GigSmart will cover the return shipping costs back to the customer.
In the unlikely event that a product sold by GigSmart is DOA (dead-on-arrival) or becomes faulty within 7 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.
Once we receive it our technicians will inspect the product to try and replicate and confirm the fault. Should the fault be confirmed, we will send the product to either be repaired or replaced if it is still under warranty by our supplier/manufacturer. Should no fault be found by GigSmart or our suppliers, the cost of both the return of your product and the initial courier to GigSmart will be for your account.
Please contact us immediately in order for us to notify our suppliers of the issue. Should the item be older than 7 days we will not be able to assist you in any way. This is due to the potential for damage/faults being a direct result of negligence on the customers part. We strongly suggest that your products are tested as soon as they are received in order for any faults to be rectified in an effective manner.
All products sold by GigSmart are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.